Before a booking is confirmed
You can stop or change an enquiry without paying a cancellation fee through this website. An enquiry does not commit you to a payment or reserve services.
After confirmation
Your written trip quotation and confirmed booking terms specify the deposit, cancellation deadlines, refund conditions and any supplier charges. There is no single refund percentage that applies to every trip. Obtain and understand those terms before you pay.
Send a cancellation or date-change request to himalpanta@gmail.com with your booking reference, lead traveller name and requested change. Ask for written acknowledgement. If travel is imminent, also use the direct contact details on your confirmation.
Do not send card details, passport scans or medical documents with a routine cancellation request. We will explain if further evidence is needed and how to provide it.
Changing dates or travellers
Rescheduling depends on availability, permits, transport and supplier conditions. A change is agreed only when the revised arrangements and any price difference or fee are confirmed in writing. Please do not assume a deposit automatically transfers to another date or traveller.
Disruption or a change by the operator
If the operator needs to change or cancel arrangements, ask for the reason, available alternatives and an itemised explanation of any refund or additional cost. The confirmed agreement, applicable supplier terms and mandatory consumer rights determine the outcome.
Weather or transport disruption, an early return and unused services can each involve different arrangements. This page does not promise a refund or exclude one before those circumstances have been reviewed. An insurance claim is a separate matter to discuss with your insurer.
Refund communication
Where a refund is agreed or legally required, the operator will confirm the amount, currency, method and expected timing in writing. Raise any discrepancy with the team using your original booking correspondence.